Client Satisfaction: New Research from MQRE!View all main articles
MQ Research & Education™ faculty members Meghaan Lurtz, PhD, FBS™ and Deanna Sharpe PhD, CFP®, CRPC®, CRPS recently conducted a study titled “Factors Related to Client Satisfaction and Adherence in a Financial Planning Relationship.” This project will be featured at the upcoming 2023 Financial Therapy Association conference in Charlotte, NC October 5-7, 2023.Medical research has used the goal-task-bond (GTB) framework to evaluate effect of alliance on patient satisfaction and adherence. This study applies the GTB framework to empirically evaluate the effect of alliance on client satisfaction and adherence in a financial planning context. Preliminary results indicate the goal, task, and bond constructs do matter in the development of relationship satisfaction and plan adherence. Conclusions address how financial planning practitioners may assess and improve goal, task, and bond alliance in their financial planning client relationships.
Community UpdatesView all community updates
MQ Members at the FTA 2023 Conference!
Don’t miss the opportunity to connect with MQ Founder, Carol Anderson at the upcoming Financial…
An MQ Partner Recognized for Excellence!
MQ Partner Truepoint Wealth was recently voted One of the Best Places to Work in…
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Did You KnowView all
The Many Reasons to Share Completed MQ Tools with Clients!
Some of these benefits include:
- Priming their thoughts before the meeting with you to elevate their conversation
- Viewing their answers continuously during a meeting as you use your screens to navigate between various software programs and presentation materials
- Refreshing their memory after the meeting of the vision and goals that will keep them motivated to implement the strategies you recommend
In order to share your client’s completed tools with them, log into the Money Quotient website and navigate to the client submissions area. Once you’ve selected a completed tool, tap the “Share” button to capture a unique link for your client.
Upcoming MQ FundamentalsView all MQ fundamentals
MQ Fundamentals of True Wealth™ Planning Virtual Training Course
Join us for a 5-day Fundamentals of True Wealth™ Planning virtual training event!
Registration for this course is now closed!
Upcoming EventsView all events
Open Office Hours with Amy Mullen
Introduction to the First Step Cash Management System™
Join MQ President Amy Mullen, CFP® as she provides details regarding the the First Step Cash Management System™. Learn about this simple and unique approach to cash flow, how to use the process with clients, and fees for licensing and training.
Latest from the MQ BlogView all blog posts
When Saying “Stop It!” Doesn’t Work
Recognizing instinctual, subconscious, and engrained habits or responses is a challenging, but important, first step…
I Mean, Really, What is Risk Tolerance Anyway?
Since the dawn of time (well, that might be a tad exaggerative), financial advisors have…
Listen to Understand: The True Purpose of Client Discovery
In our work with financial planners, we frequently point out that a successful practice is…